Malagos Garden Resort: Service and Stewardship Unlike Any Other

Tagged by many as the best resort to have a staycation in Davao, Malagos Garden Resort is still going the extra mile to make sure that we continue to give you a service you no less than deserve. A romantic getaway resort in Davao, you no longer have to worry about getting lost inside the area! We now have Guest Services Associates to guide you through. Wondering what does a guest services associate do? According to Zippia, the Career Expert,  “a guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the resort's safety policies and regulations.” 

Here in Malagos Garden Resort, we believe that Customer service is central to the growth of the business. Regardless of how good our products and food are, we acknowledge the fact that what you will remember is indeed the quality of support you received. With this, here are some reasons Malagos Garden Resort chose to have Guest Service Associates around the area: 

1. As Shep Hyken says, “the greatest technology in the world hasn’t replaced the ultimate relationship building tool between a customer and a business; the human touch.” Our Guest Service Associates are here to bridge any gap between the resort and you. We don’t want to lose you just because of a bad day!

2. Here to listen and reach out. These are what we value the most while you stay with us. Talking too much and neglecting to truly listen to a guest’s concerns prevents a true understanding to the issues on hand. This is the reason why we made sure to have refined and trained associates to serve you. We want nothing less but an experience close to home with nature for you and the entire family.

3. Empathy as the core of our service. Malagos Garden Resort understands that some people can’t express themselves properly, so being able to understand things from their perspective can be a great help to everyone. With this in mind, our Guest Service Associates are simply a tap away. 

Malagos Garden Resort’s guest service associates take care of the customers by personally attending to your  requests and resolving your issues and concerns professionally. As Guest Service Associates, we also pride them as the Malagos Brand Ambassadors. They are the ones knowledgeable with providing quality information on the entire Malagos experience. From knowing more about the plight of the resort towards wildlife conservation all the way to giving you a refined experience with nature, our Guest Service Associates are here to walk you through. A Davao Covid free resort that is here to ensure a safe and sustainable experience with nature, we have even more exciting offers coming your way! Make sure to subscribe to our newsletter at www.malagos.com and be the first to know all about it.